Grand View Health offers many ways for patients to connect with our providers. Our providers are committed to responding to your needs in a timely manner.
In recent years, electronic and virtual options have become increasingly popular with patients. At Grand View, you may choose to have a traditional in-office appointment or use the patient portal for a virtual video visit or to send a message.
Depending on the amount of time and clinical expertise required, a message may be designated as an e-message and you may be billed for this type of care.
At Grand View Health, e-messages are defined as a written message, initiated in the MyGVH.org patient portal, by a patient with their provider.
While many exchanges through the portal are free of charge, MyGVH.org portal communications that require the clinical time and expertise of a provider may be billed to the patient or patient’s insurance.
The amount charged to the patient or insurance is based on the length of time necessary for a provider to review your medical record and provide clinical advice. If the fee is not covered through your insurance plan, you are responsible for the cost of this service.
There may be a co-pay based on the coverage guidelines of your insurance plan.
The following communications may result in a bill for an e-message. You are responsible for payment of your e-message if it is not covered by your insurance plan.