Grand View Health Visitation Policy

Updated Monday, July 26, 2021

Grand View Health has modified the visitation policy at our hospital, physician practices, and outpatient centers to help protect the health and safety of our patients and healthcare providers.

Visitors to Grand View Hospital, medical practices or outpatient centers who are not patients, must be in good health to enter. Approved visitors to our hospital will receive a badge that must be worn at all times.



Everyone entering a Grand View Health location is required to wear a mask. Please bring your own clean or recently laundered fabric mask. If you do not have a mask, one will be provided.

All patients and visitors in patient care areas must wear masks.

Hospital and Inpatient Visitation

Visitors are welcome with the following guidelines:

        • Visitation hours are 9 a.m.-8 p.m. daily.
        • Two visitors per patient are permitted for patients not being treated or evaluated for COVID-19. There may be different visitors throughout the day but no more than two visitors at a time are permitted.
        • Parent(s) visitation of a child will be permitted in Neonatal Intensive Care Unit (NICU) or Pediatrics floor.
        • Visitation of a patient nearing the end of life.
        • One visitor to accompany patients for hospital discharge.
        • One visitor to accompany a patient undergoing surgery or a proceduare (visitor must remain in the surgery waiting room or main lobby of the hospital.)
        • One visitor to accompany a patient to the emergency department (visitor must remain in the emergency department waiting room or with the patient.)
        • One attendant, caregiver or family member is permitted for patients with an intellectual, developmental or cognitive disability, communication barrier or behavioral concern.
        • Individuals who are sick or have a pending COVID-19 test will not be permitted to enter Grand View Health facilities as a visitor.
        • Visitors to Grand View Hospital will receive a badge that MUST be worn at all times.

The Birth and Family Center

Maternity patients are permitted two support partners through the duration of their hospital stay. Support partners must be the same two people for the duration of the mother’s stay at The Birth and Family Center. One support person is permitted to stay overnight. This minimizes the risk to families, patients, and our labor and delivery team.

Rule out labor – One support partner will be able to accompany an expectant mother when visiting the hospital to rule out labor, for non-stress tests and for other medically necessary pre-delivery testing.

Only the support partners are permitted on The Birth and Family Center with the following guidance:

        • Support partners must remain in the patient room for the entirety of the stay except to visit newborns admitted to NICU or to visit the cafeteria for meals.
        • Support partners who do not or cannot adhere to these rules will be asked to leave the premises. Another support partner will not be allowed to replace him/her.


Community clergy are permitted to visit patients. Pastoral care services are available at Grand View Health to support and attend to patients’ diverse spiritual needs.


We are no longer performing temperature checks or asking screening questions at any Grand View Health facility.

Outpatient/Physician Office Visits or Tests

For physician office visits or outpatient testing, patients are permitted one support person.

Obstetrics outpatients may be accompanied by one support person to their outpatient studies such as ultrasound tests.



Oncology Patients Receiving Treatment

Grand View Health is not permitting support partners in our infusion treatment or radiation therapy departments unless the patient has a physical condition requiring assistance. The support person must leave a phone number with staff and will be called when the patient has completed treatment.


Drivers for patients receiving treatment may wait in their car and are now welcome to wait in the lobby. If waiting in the lobby, wearing a mask is required.

Physical Therapy, Occupational Therapy and Cardiac Rehabilitation

These departments have returned to pre-pandemic operating schedules. Patients and staff are required to wear masks.


The cafeteria at Grand View Hospital is open with no limitations on seating. Elevators are operating with no capacity limits.


Volunteers have returned to work in the gift shop, radiology holding area and to some offices. Volunteer are not able to visit patient rooms.

Support Groups

Beginning Aug. 1, 2021, support groups may resume in-person gatherings. Masks are required of both patients and facilitators in these settings.