Grand View Health Visitation Policy

Updated Tuesday, March 29, 2022

As COVID-19 cases decline, Grand View Health has updated its visitor policy effective Wednesday, March 30, 2022. In the event of a new COVID-19 surge, this policy will be updated.




Mask Policy

The following guidelines for wearing masks when visiting or receiving care at Grand View Health facilities are applicable to staff, patients and visitors.

  • Masks are always required for those who are not vaccinated.
    • Masks must cover the nose and mouth and fabric masks are not acceptable protection.
  • Masks are optional for vaccinated patients, visitors and providers for the duration of their stay / visit except when receiving direct care in a patient room or exam room or where specific isolation precautions require masking.
    • This includes Grand View Hospital, outpatient centers, practices and Urgent Care centers.

Masks are optional for vaccinated staff in offices without patients in attendance, meeting rooms, lounges, Grand View Health Children’s Center, cafeteria, charting areas, nurse stations, corridors, and the hospital lobby.

Inpatient Visitors to Grand View Hospital

  • Daily visiting hours are 9 a.m. – 7 p.m.
  • Non-COVID-positive patients may have two visitors at a time.
  • For the safety of our patients, visitors are not allowed to eat or drink in patients’ rooms while visiting. Please visit the cafeteria to purchase food, eat or drink.
  • Visitors must be 16 years of age or older and follow masking guidelines.


  • Patients and visitors will be asked health screening questions upon arrival. Visitors with cold or flu-like symptoms or a pending COVID-19 test may not visit patients in the hospital.

Patients with a COVID-19 Diagnosis

  • For the safety of visitors, we are not allowing visitation for patients with COVID-19; however, exceptions will be reviewed for patients who are at end of life.


  • Two support partners will be able to accompany an expectant mother when visiting the hospital to rule out labor, for non-stress tests, and for other medically necessary pre-delivery testing.
  • Two support partners are permitted on the Labor and Delivery unit.
  • Doulas are welcome and must follow masking guidelines. A doula must show proof of professional certification and COVID-19 vaccination.
  • Mothers diagnosed with COVID-19 may have one visitor who may not leave the mother’s room post-partum.
  • Post-partum, one support partner may stay overnight in the Birth and Family Center with the mother and may leave and return to the unit as needed.
  • In addition to the one support partner, one visitor is permitted during regular visiting hours in the Birth and Family Center. Visitor must follow masking guidelines.
  • Visitors to the hospital, including the maternity areas, must be 16 years of age or older and follow masking guidelines.
  • Individuals who don’t comply with the masking and visitation policy will be asked to leave the premises. A new support partner will not be permitted to replace him / her.

Neonatal Intensive Care Unit (NICU)

  • Two parents / support persons are permitted.
  • Additional visitors are not allowed at this time.
  • Masks are required in the NICU regardless of vaccination status.

Emergency Department

  • Two visitors may accompany a patient to the Emergency Department.
    • Visitors must remain in the Emergency Department waiting room or with the patient and follow masking policy.

Outpatient Surgery and Hospital Discharge

  • One support person may accompany patients for hospital discharge.
  • One support person may accompany a patient undergoing surgery or a procedure.
    • Support person must be in good health, follow Grand View Health’s visitor policy and should remain in the surgery waiting room, main lobby or cafeteria.
  • One support person is permitted for patients with an intellectual, developmental or cognitive disability, communication barrier or behavioral concern.


Community clergy are permitted to visit patients. Pastoral care services are available at Grand View Health to support and attend to patients’ diverse spiritual needs.

Contact our chaplain at 215-453-4970 or

Cancer Patients Receiving Treatment

  • The Radiation Oncology waiting room is now open. One support person may accompany a patient undergoing radiation treatment.
    • Support person must be COVID-free, in good health, and follow Grand View Health’s visitor policy for masking.

Outpatient / Physician Office Visits or Tests

  • Patients may be accompanied by one support person for outpatient office visits or tests.
  • One support partner may accompany obstetrics outpatients to their outpatient studies, such as ultrasound tests.


Volunteers have returned to work in the gift shop, radiology holding area and to some offices. Volunteers are not able to visit patient rooms.