Requesting Medical Records

The Health Information Management Department (HIM) protects the confidentiality of your medical records while allowing your healthcare providers to deliver consistent quality care. If you are a registered portal user of MyGVH.org, you may download a copy of your medical records by logging into the portal.

If you are not a registered user of the MyGVH.org patient portal, you can request your records using our third party online tool below or through the Health Information Management Department by completing the request form.

Important Notice for Patients: Access Your MyGVH.org Records Before October 20, 2025

If you are are a registered user of the MyGVH.org patient portal, click the button below if you wish to download important personal health records, including visit summaries and test results before October 20, 2025.

Please note: You will not be able to upload your Grand View medical records into your St. Luke’s MyChart account. We recommend storing any downloaded records in a secure location or personal device for future reference. Your doctor will have access to your Grand View records if needed.

If you have questions, the Grand View Medical Records Office will be available to assist you until July 22, 2025.

Patient Portal Login

You may also use an online records request tool which verifies your identity by asking for a photo of your driver’s license. You will be redirected to a third party site to complete this process. There may be a nominal fee for this service.

Request Medical Records Online= Request for Medical Records Form

To get a copy of your medical records, complete the Authorization for Release of Health Information form, also called a Patient Authorization for Release form. You can also request the form at any of our outpatient centers. Once you’ve completed this form, there are four ways you can send it to us:

• Mail the completed form to:

Grand View Health
Health Information Management Department
Attn: Release of Information
700 Lawn Avenue, Sellersville, PA 18960

• Fax the completed form to 215-453-4341
• Email the completed form to us at [email protected]. Warning: the email you are sending is not encrypted or secure and could be read by a third party while in transit. Only send the email to us if you acknowledge that risk.
• Call the Health Information Management department at 215-453-4850

Medical records are mailed, not faxed, about 7-10 business days from the date that the signed request is received. If you need your records immediately, would like to request them on a compact disc (CD), or want to pick them up in person, call 215-453-4850. Photo identification is required if you are picking up your medical records in person.

Who is Authorized to Sign an Authorization for Release of Health Information Form?

The following individuals are authorized to sign for the release of your health information:

• Yourself (not your spouse)
• A parent if the patient is under 18 years of age
• A minor (14-17 years old) receiving psychiatric or drug / alcohol services
• Both parents and minor if the patient is age 12-17 years and receiving drug/alcohol services
• Legal guardian (must provide proof of guardianship)
• Power of Attorney if the patient is unable to sign (power of Attorney documentation must be presented)
• Executor/representative of estate for deceased patient and a copy of a “short form” death certificate presented (must provide proof of Executorship)

Is There a Cost to Request Medical Records?

• Medical Records Online through third party tool: there may be a nominal fee for your medical records.
• MyGVH.org Patient Portal: there is no fee to download your medical records. Records will need to be downloaded to your personal device by Oct. 20, 2025.
• For continuation of care requests, there will be no charge for your records.

Fees for medical records are state regulated and HIPAA compliant for patient requests.