Thank you for selecting Grand View Health. By choosing Grand View, you are choosing high-quality medical care, advanced technologies and techniques, and a compassionate healthcare team, close to home.

If you have any questions or concernes related to your patient experience, please contact our Patient Relations department at 215-453-4975.

Click on each topic below to learn more information:

Request Your Medical Records

The Health Information Management Department (HIM) at Grand View Health protects the confidentiality of your medical records while allowing your healthcare providers to deliver consistent quality care. To learn more about how to request a copy of your medical record, click here.

Register For Your Surgery

For more information, please visit One Medical Passport >

 

Patient Rights & Responsibilities

As a patient you or your legally responsible party, have the right to receive care without discrimination due to age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability, gender, identity or who will pay your bill. As our patient, you have the right to safe, respectful and dignified care at all times. You will receive services and care that are medically suggested and within the hospital’s services, its stated mission, and required law and regulations.

For more information, please visit Patient Rights & Responsibilities >

During Your Stay

For information about your hospital stay, please visit During Your Stay >

Meals

At Your Request Room Service allows you to order what you want, when you want it. We hope this dining option meets your nutritional needs and also makes your stay with us more enjoyable. Family members may assist patients by placing orders from home by calling 215-453-4444.

  • Please allow up to 45 minutes for delivery.
  • If you are on a modified or restricted diet, our room service operator will help you with your selections.
  • Please have the following information available when calling in your order:
    • Room number
    • Prescribed diet order
    • The foods you would like to order
  • You may pre-order your meals. To do so, please inform our room service operator when placing your order.
View our Patient Menu

For patients needing assistance ordering, a member of our food service staff is available to come to your room and help you. In certain hospital units, like the ICU, your nurse can assist you.

For Diabetic Management

If you are diabetic, please notify the nursing staff immediately after ordering each meal so we can help you manage your diabetes. As you know, timing of blood sugar checks and medication is critical in keeping your blood sugar as normal as possible. We suggest the following meal times:

  • Breakfast: 7:30 a.m.-8:30 a.m.
  • Lunch: 11:30 a.m.- 12:30 p.m.
  • Dinner:  4:30-5:30 p.m.

When viewing the printed menu, please note that the number of grams of carbohydrates is listed after each appropriate item.

Grand View Health Dietitians

 If you have nutritional concerns or would like written information about your specific diet, Grand View Health dietitians can visit you. Just inform the room service operator of your request or call the dietitians directly at 215-453-4633.

Who Will Take Care of Me?

Hospital Medicine

Hospital medicine specialists are primary care doctors who specialize in caring for patients while they are in the hospital. Their practice is located within Grand View Health and is available to patients 24 hours a day, seven days a week. They only see hospitalized patients and do not have outpatient medical offices. These physicians have strong backgrounds in general and critical care medicine. After you are discharged, they will work with your primary care doctor on your post-discharge care.

Critical Care Medicine

Grand View Health provides hospitalized patients with seven-day-a-week care by physicians who specialize in critical care medicine. These board-certified physicians exclusively treat seriously ill or injured patients in the Intensive Care Unit (ICU). Intensivists, also known as critical care specialists, are skilled at identifying complications that may arise and taking action before conditions worsen.

Accommodations

Grand View Health has private and semi-private patient rooms. Prior to admission, you may indicate your preference and every effort will be made to accommodate you. However, alternate arrangements may be necessary at times due to high patient volume or your physician’s orders.

Please contact your nurse if the temperature in your room is uncomfortable, or if you have any questions or concerns that arise during your hospital stay. We sincerely hope that your stay with us will be as comfortable as possible, and that we will be successful in meeting your health-care and other related needs.

Let Us Help You

If you need additional information before, during or after your stay, call Patient Relations at 215-453-4975.

Case Management

At Grand View Health, our nurses, doctors and staff work together to speed your recovery. As a patient in the hospital, you may receive different services, such as tests, evaluations and treatments. Your case manager coordinates your care to maximize your health and comfort. They also make sure that your physician and every other member of your healthcare team is kept informed.

Click here to learn more about our Case Management >

Quality & Patient Safety Ratings

Quality means excellent, safe, efficient and compassionate care. Quality measures show how well a hospital achieves desired patient outcomes. Here at Grand View Health, our number one priority is to provide the safest care possible to our patients. We have put many safety measures in place to reduce falls, infections, and medication errors.

Click here to learn more about our Quality and Patient Safety Ratings >

Infection Prevention

Grand View Health is committed to patient safety. The most important step you can take is to wash your hands with soap and water or use an alcohol based hand sanitizer.

Pennsylvania Department of Health

The Pennsylvania Department of Health (PADOH) monitors influenza activity throughout the year, but ramps up surveillance activities in the fall and winter. The official influenza surveillance season starts with the 40th week of the year (typically around the beginning of October) and ends on the 20th week of the following year (May).

For more information regarding infection prevention, please call 215-453-4397.

Your Security & Safety

For more information, please visit Your Security & Safety >

Advance Healthcare Directives

Your Right to Make Decisions Affecting Your Care

Grand View Health honors your right to make decisions regarding your healthcare. We encourage you to think in advance about what treatment you would accept or refuse if you had an end-stage medical condition or became permanently unconscious and could not express your wishes.

One way to make sure your wishes would be followed in such an event is to have written instructions, called advance health-care directives, that explain what kind of treatment you would want.

Three Types of Advance Healthcare Directives in Pennsylvania

Three types of advance healthcare directives related to health-care choices are recognized in Pennsylvania. They are all legal documents that enable healthcare personnel to obtain information about your wishes if you are not able to communicate them for yourself. Usually, these are written in advance of serious illness and state your choices for healthcare or name someone to make those choices if you become unable to make decisions for yourself.

  • Living Will: A legal paper that spells out the kind of life-prolonging medical care you would want, or not want, if you had an end-stage medical condition or became permanently unconscious and unable to make your own decisions.
  • Power of Attorney for Health-Care Decisions: A signed and dated document that gives another person the legal right to make decisions regarding your healthcare if you are not able to make such decisions yourself. This person will have access to your medical records.
  • Combination Document: A document that incorporates features of both a living will and a healthcare power of attorney.

You may revoke an advance directive at any time. Any changes or revocations should be signed and dated, and you should give copies to your family and doctor.

Advance Healthcare Directives Go Into Effect Only Under Certain Conditions

It is important to know that an advance healthcare directive goes into effect when you are in our hospital only if Grand View Health has a copy of it. Be sure to bring a copy of your advance healthcare directive with you every time you are admitted to Grand View. Also, give copies of your advance healthcare directive to your doctor and loved ones so your wishes would be known should you be admitted to the hospital unexpectedly.

Spiritual Support

Spiritual comfort in times of illness, injury or the death of a loved one can be an important part of the healing process. The unexpected fears and overwhelming threat of an uncertain future can often send patients and their families in search of spiritual as well as emotional and physical healing. That’s why we provide all patients access to our chapel and pastoral support services.

Nellie Hoffecker Interfaith Memorial Chapel

The Nellie Hoffecker Interfaith Memorial Chapel, located just outside the Intensive Care Unit (ICU) on the second floor, is always open for private meditation/prayer or the lighting of a votive candle.

Pastoral Care

At Grand View Health, compassionate spiritual and emotional support is available to patients and their families during times of illness. Care is provided by a full-time chaplain, clergy and lay volunteer chaplains, as well as chaplain interns through the Clinical Pastoral Education (CPE) program of Penn Foundation.

Chaplains work together with physicians, nurses and other healthcare staff, as part of a team dedicated to holistic patient care. A chaplain visits daily with most newly admitted patients to listen empathetically and offer spiritual support, comfort, prayer and a devotional booklet. With permission, and when religious affiliation is indicated, one of our chaplains will notify a patient’s clergyperson of their admission to the hospital.

Pastoral Care is interfaith in approach and is sensitive to the diversity of religious expression. Requests for a visit by a chaplain can be directed through any hospital staff member. Area pastors or authorized church lay representatives with a proper Grand View Health identification badge may visit their congregation members at any time. Contact our chaplain at 215-453-4970.

Ethics Program

You or your family may need to make challenging medical decisions related to your care here at Grand View Health. In addition to our Pastoral Care Department and patient representative, the Grand View Ethics Program may be appropriate to you and your family members in this regard.

Organ & Tissue Donation

Anyone 18 years old or older and of sound mind may fill out a Uniform Donor Card to legally donate organs and tissue upon death in accordance with the Uniform Anatomical Gift Act. Grand View Health supports this law and urges you and your family to consider organ and tissue donation. For more information on becoming a donor, call the Gift of Life at 800-KIDNEY-1 or call our chaplain at 215-453-4970.