As the COVID-19 evolves, Grand View Health is making changes to our visitor policy for the most up to date information, please go to GVH.org/COVID.
Thank you for choosing Grand View Health, where we provide high-quality medical care, advanced technologies and techniques, and a compassionate healthcare team, close to home.
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Staffed by hospital volunteers, the Corner Cupboard Gift Shop, located off the main lobby, offers cards, flowers, candy, beverages, newspapers, jewelry and other gift items. Check with your nurse if you wish to visit the gift shop. Store hours are Monday-Friday, 9 a.m. to 8 p.m. and Saturday and Sunday 1 p.m. to 5 p.m.
All gift shop proceeds benefit the Grand View Health Auxiliary.
The hospital staff is here to serve you and takes pride in caring for you and your family. We request that you refrain from offering tips or gifts to individual staff members and volunteers who are not permitted to accept gratuities. Please complete your patient satisfaction survey and describe your interaction with any outstanding staff members. Grand View Health acknowledges all staff members mentioned in patient satisfaction surveys.
A hair care service for patients is available several days each week. At your request, your nurse may make an appointment for volunteers to shampoo, set and comb your hair. You may also have your own barber or hairdresser provide your hair care, provided you consult with your nurse, who can advise you of any planned test or treatment.
Laptops, cell phones and other wireless electronic devices may be used in patient rooms. Grand View’s free guest wireless network can be accessed by patients and visitors throughout the hospital and outpatient center lobbies. To access the network, allow your device to discover available wi-fi connections, select the “GVH-guest” network, and accept the internet use policy.
Contact your nurse if you need the services of a language interpreter or assistance to manage a hearing impairment. Telecommunication devices for the hearing impaired and closed caption TV adapters are also available.
Volunteers with a book cart circulate throughout the hospital Monday through Saturday. These library aides will lend you books and/or magazines. Large print books are offered when available. You may request reading materials by calling Volunteer Services at 215-453-4619.
Hospital volunteers deliver mail, flowers and Mylar balloons to patients in their rooms. Outgoing mail may be sent from the hospital by giving it to your nurse. Please note that flowers are not permitted in the Intensive Care Unit (ICU). Only balloons made of Mylar–a foil material that holds helium–are permitted in the hospital. Balloons made of other materials, such as latex, are prohibited because many patients and staff members are allergic to latex.
Regional and local newspapers are available in the Corner Cupboard Gift Shop, located on the first floor near the main lobby.
For notary information please contact the Patient Relations department at 215-453-4975.
For your convenience, patient rooms are equipped with direct-dial telephones. Incoming calls may be received between 7 a.m. and 9 p.m. Please inform your friends and family of your phone number after you are admitted. You will be charged a fee for telephone service regardless of the number of local calls you make or receive. This charge is not covered by insurance and must be paid by you when you are discharged. If you prefer to not have a phone, inform the cashier by calling 215-453-4635. With telephone service, local calls may be made without charge. Toll calls or long-distance calls may be placed as collect calls or credit card calls, or charged to your home phone.
Individual TV units are available in each patient room and may be rented for a daily fee. The hospital provides a patient education channel, which is available for your viewing even if you do not rent a TV. This channel features educational programming and several movies each day. TV charges are not covered by insurance. If you prefer not have television service, inform the cashier by calling 215-453-4635. Television rental fees must be paid at discharge.
You may have the opportunity to be visited by specially trained therapy dogs while you are a patient at Grand View Health. Managed by Grand View’s Volunteer Services Department, all visiting pets are certified as therapy dogs and subject to infection control precautions. Appropriately trained individuals aware of the animal’s health status and behavior traits accompany and control the dogs at all times.
When the handlers of therapy dogs arrive on nursing units with their pets, the nursing staff informs them of patients who might appreciate a visit. Next, the pet handlers knock on patients’ doors and offer a visit. As a patient, you have the option to accept or decline a visit.
Grand View Health is not responsible for items left at your bedside and encourages you to not keep money or valuable items, such as electronic devices (e.g., laptops, tablets, cell phones) at the hospital. Please send them home with your family or friends. If this is not possible, ask your nurse to have your valuables placed in the hospital safe. Be especially careful of personal care items such as dentures, eyeglasses and hearing aids. These items can be safely stored in your bedside cabinet. A container for your dentures, eyeglasses or hearing aid will be provided upon request. Grand View Health is not responsible for replacing lost, misplaced, stolen or damaged belongings and valuables. Under no circumstance will GVH be responsible for lost currency.