Your Stay at GVH
Privacy and Satisfaction
Your Privacy
Grand View Hospital is committed to protecting your privacy. Information about you and the care you receive at Grand View Hospital will remain confidential and is shared only with those individuals who have a need to know. Some reasons that we may use or disclose your information include:
- To provide information about your health condition to others who may treat you.
- To provide information about the treatment that we provided to obtain payment from your health plan.
- To report a communicable disease, domestic violence or criminal activity.
- To comply with a court order requiring the disclosure of your medical record.
These examples are merely illustrative. For a full description of uses and disclosures, contact the Patient Representative at extension 4975.
You have the right to access and copy the health information that we maintain about you and to request that we amend any of the information that you believe is incomplete or incorrect. Also, you may request that we provide you with a list of each disclosure that we have made of your health information.
Ensuring Your Satisfaction
Our staff will strive to ensure that you are satisfied with your accommodations and the care you receive at Grand View. Should you be dissatisfied with anything during your stay, we encourage you to contact the supervisor of the unit or department from which you receive services. If the matter is not resolved to your satisfaction, please contact the Patient Representative at extension 4975, the Vice President of Patient Services at extension 4625 or the CEO at extension 4601.
You may also contact the State Department of Health at 1-888-466-2787 or the Joint Commission on Accreditation of Health Care Organizations at 1-804-786-5445 or 1-800-994-6610 from 8:30 am-5 pm, Monday through Friday.
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