Your Stay at GVH
Patient Rights and Responsibilities
Grand View Hospital is committed to treating patients, their families and visitors with sensitivity, respect and compassion, in a manner that is reflective of our concern for the basic dignity of human life. Patients will not be discriminated against based upon age, race, color, religion, gender, sexual orientation, national origin, veteran’s status, source of payment or other reasons.
As a patient, you have certain rights and responsibilities of which you should be aware so that you can participate in your care. When you are well informed, participate in treatment decisions and communicate openly with your doctor and other health
professionals, you help to ensure that your care will be delivered as effectively as possible.
While you are a patient in the hospital, your rights and responsibilities include the following:
- You have the right to receive considerate, cost-effective, respectful, quality care given by competent personnel.
You are responsible to be considerate of the needs of other patients, staff and the hospital.
- You have the right to be informed about the actual outcome of your care.You have the right to an informed consent
discussion with your physician prior to the start of any procedure or treatment.You have the right to make decisions
about your health care and to be well informed about your illness, treatments, pain management, reasonable
alternatives, risks, benefits and likely outcomes of your care.
- You have the right to discuss with your caregivers realistic care alternatives upon your discharge from the hospital.
You are responsible for providing complete information concerning your health, including, but not limited to, past illnesses and hospital stays, your use of medicines and the presence of pain.You are responsible for asking questions to ensure that you understand information or instructions that are being given to you. If you believe that you cannot follow through with any aspect of your treatment, you are responsible for discussing that with your doctor.You are responsible for recognizing the effects of lifestyle on your personal health.
- You have the right to know the names and roles of the people treating you.
You should feel free to request the names of those health-care personnel with whom you have contact. If you are unclear as to who is providing your treatment, you are responsible for asking.
- You have the right, as a competent person, to consent to or refuse a treatment throughout your hospital stay.
If you refuse a recommended treatment, you are entitled to other necessary and available care.
- You have the right to consent or to decline to take part in research affecting your care.
If you choose not to participate in the research procedure, you will receive the most effective care that the hospital otherwise provides.You are responsible for understanding the medical consequences of refusing any and all forms of treatment.
- You have the right to have an advance directive, such as a living will or durable medical power of attorney.
These documents, when they become effective, express your wishes concerning life-sustaining treatment, or name someone to make such choices if you cannot communicate them yourself. If you have a written advance directive, you are responsible for providing a copy to the hospital and your physician at the time of your treatment or admission. It is your responsibility to discuss your wishes about the extent of your medical care with your physician.
- You have the right to privacy.
The hospital, your doctor and others caring for you will respect your privacy as much as possible.You are responsible for respecting the privacy of those patients with whom you come in contact.
- You have the right to expect that treatment records are confidential unless you have given permission to release
information (or reporting is required or permitted by law or applicable third-party contractual agreements).
When the hospital releases records to others, such as insurance companies, the third party assumes responsibility for maintaining confidentiality.
- Within the guidelines of hospital policy, you have the right to review your medical records and have the information
explained, except when such access is restricted by law.
You are responsible for asking questions of the health-care professional present when you review your medical records.
- You have the right to expect that the hospital will provide you with the necessary health services, consistent with its
ability and resources.
Treatment, referral or transfer may be recommended. If transfer is recommended or requested, and it is medically appropriate and legally permitted, you will be informed of risks, benefits and alternatives to such transfer.You will not be transferred until the receiving doctor agrees to accept you. Upon discharge from the hospital, you have the right to be informed of your continuing health-care needs, as well as various means through which those needs may be met.
- You have the right to know if the hospital has relationships with outside parties that may influence your treatment
and care.
These relationships may include educational institutions, other health-care providers, insurance companies or other parties.
- You have the right to expect from all personnel a reasonable and timely response to your requests for treatment
or service consistent with the hospital’s capabilities, mission and applicable law.
Emergency care will be afforded to you without unnecessary delay.You are responsible for clearly identifying your needs so that those needs can be addressed as appropriate and consistent with your plan of treatment.
- You have the right to be free from restraint and seclusion except for medical necessity and safety issues.
- You have the right to know about hospital rules that affect you and your treatment.
You have the right to know about hospital resources, such as Patient Representatives, Pastoral Services and Ethics Committees, that can help you to resolve problems and questions about your hospital stay and care.
- You have the right to ask for assistance in selecting your physician or in obtaining consultations/second opinions
regarding the course of treatment planned for you by your physician.
If you are uncomfortable with any situation in which you find yourself, you are responsible for requesting assistance from the many available resources.
- A patient who does not speak English has the right, whenever feasible, to be provided with the services of
an interpreter.
If you have difficulty understanding what is occurring, you are responsible for attempting to communicate this.
- You have the right to request a detailed explanation of your bill and counseling as to the availability of known
resources through which you may secure assistance in the financing of your care.
You are responsible for providing information concerning your insurance and working with the hospital to arrange payment.
Should you have questions concerning your rights and responsibilities as a patient, or should you require assistance in resolving a problem or concern, please contact our patient representative at 215-453-4975.
Patients may refer complaints to:
- Pennsylvania Department of Health: 1-800-254-5164
Acute & Ambulatory Care Services
PO Box 90
Harrisburg, PA 17708-0090
or
- The Joint Commission on Accreditation of Health Care Organizations: 1-804-786-5445 or 1-800-994-6610 from 8:30 am to 5 pm Monday through Friday.
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
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