For Patients at Grand View Hospital
Who Will take Care of Me?
Hospitalists are primary care doctors who specialize in caring for patients while they are in the hospital. Their practice is located within Grand View Hospital and is available to patients 24 hours a day, seven days a week. They only see hospitalized patients and do not have outpatient medical offices. These physicians have strong backgrounds in general and critical care medicine. After you are discharged, they will work with your primary care doctor on your post-discharge care.
Intensivists (Critical-Care Specialists)
Grand View Hospital provides hospitalized patients with seven-day-a-week care by physicians who specialize in intensive care medicine. These board-certified physicians exclusively treat seriously ill or injured patients in the Intensive/Coronary Care Unit (ICCU). Intensivists, also known as critical care specialists, are skilled at identifying complications that may arise and at taking further action before conditions worsen.
Grand View Hospital has private and semi-private patient rooms. Prior to admission, you may indicate your preference, and every effort will be made to accommodate you. However, alternative arrangements may be necessary at times due to high patient volume or your physician's orders.
Contact your nurse if the temperature in your room is uncomfortable.
Alcohol, like any drug, may interfere with your treatment and is therefore prohibited in the hospital.
Staffed by hospital volunteers, the Corner Cupboard Gift Shop, located off the main lobby, offers cards, flowers, candy, beverages, newspapers, jewelry and other gift items. Check with your nurse if you wish to visit the gift shop.
The hospital staff is here to serve you and takes pride in caring for you and your family. We request that you refrain from offering tips or gifts to individual staff members and volunteers, as they are not permitted to accept gratuities. Please complete your patient satisfaction survey and describe your interaction with any outstanding staff members. Grand View Hospital acknowledges all staff members mentioned in patient satisfaction surveys.
A hair-care service for patients is available several days each week. At your request, your nurse may make an appointment for volunteers to shampoo, set and comb your hair. You may also have your own barber or hairdresser provide your hair care, provided you consult with your nurse, who can advise you of any planned test or treatment.
Interpreters & Assistance for the Hearing-Impaired
Contact your nurse if you need the services of a language interpreter or assistance to manage a hearing impairment. TDD devices and closed caption TV adapters are also available.
Volunteers with a book cart circulate throughout the hospital Monday through Saturday. These library aides will lend you books and/or magazines. Large-print books are offered when available. You may request reading materials by calling Volunteer Services at 215-453-4619.
Mail, Flowers & Balloons
Hospital volunteers deliver mail, flowers and mylar balloons to patients in their rooms. Outgoing mail may be sent from the hospital by giving it to your nurse. Please note that flowers are not permitted in the Intensive and Coronary Care Unit (ICCU).
Only balloons made of mylar-a foil material that holds helium-are permitted in the hospital. Balloons made of other materials, such as latex, are prohibited because many patients and staff members are allergic to latex.
Regional and local newspapers are available in the Corner Cupboard Gift Shop.
The hospital has a notary public available from 8 am to 4:30 pm Monday through Friday. If you need notary service, please ask your nurse to call our administration or the human resources office.
For your convenience, patient rooms are equipped with direct-dial telephones. Incoming calls may be received between 7 a.m. and 9 p.m. Please inform your friends and family of your phone number after you are admitted. You will be charged a fee for telephone service regardless of the number of local calls you make or receive. This charge is not covered by insurance and must be paid by you when you are discharged. If you do not desire to have a phone, please inform our cashier by calling 215-453-4635. Members of Prestige Health, Grand View's healthy lifestyle program for people over 50, receive free telephone service as a part of their membership.
With telephone service, local calls may be made without charge. Toll calls or long-distance calls may be placed as collect calls or credit card calls or charged to your home phone.
- To call a hospital department, dial the last four digits of the telephone number.
- To make a local call, dial 8, listen for the dial tone and then dial the telephone number.
- To call outside the local area, dial 6, listen for the dial tone and then dial 0. When the operator answers, give your name and explain that you are placing a collect call, a credit card call, or a call that is to be billed to your home phone.
- If you reach a wrong number, dial 6, listen for the dial tone and then dial 0. Explain the mistake when the operator answers.
Television & Other Electronic Devices
Individual TV units are available in each patient room and may be rented for a daily fee. The hospital provides a patient education channel, which is available for your viewing even if you do not rent a TV. This channel features educational programming and several movies each day. TV charges are not covered by insurance. You must pay the rental fees at discharge.
Laptops may be used in patient rooms. Grand View has a guest wireless network that may be accessed by patients and vistors.
Therapy Dog Visits
You may have the opportunity to be visited by specially trained therapy dogs while you are a patient at Grand View Hospital. Managed by Grand View's Volunteer Services Department, all visiting pets are certified as therapy dogs and subject to infection control precautions. Appropriately trained individuals aware of the animal's health status and behavior traits accompany and control the dogs at all times.
When the handlers of therapy dogs arrive on nursing units with their pets, the nursing staff informs them of patients who might appreciate a visit. Next, the pet handlers knock on patients' doors and offer a visit. As a patient, you have the option to accept or decline a visit.
Grand View Hospital is not responsible for items left at your bedside and encourages you not to keep valuable items at the hospital. Please send them home with your family or friends. If this is not possible, ask your nurse to have your valuables placed in the hospital safe.
Be especially careful of personal care items such as dentures, eyeglasses and hearing aids. These items can be safely stored in your bedside cabinet. A container for your dentures, eyeglasses or hearing aid will be provided upon request. Grand View Hospital is not responsible to replace if lost.
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