Case Management Services
Your Case Manager
Case managers are nurses and social workers. You will usually meet your case manager shortly after admission to Grand View Hospital. Your case manager will be available to you and your family throughout your hospital stay. Your case manager is responsible for a variety of case management services and will:
- Coordinate Care within the Hospital
Your case manager will coordinate your care in order to maximize your health and comfort. Your case manager will also make sure that your physician and every other member of your health care team is kept informed of your status and progress.
There are some decisions regarding you care, however, that you will need to make. Your case manager will explain these decisions to you and help you understand the health-care system. We will ask you to think about your health-care goals, doctor's instructions and insurance coverage.
If needed, we will explain your options related to advance directives. These include living wills and power of attorney for health care. Sometimes, you or your family may need help in reaching a decision regarding your care. Your case manager can also arrange for you to speak with our chaplain or members of our Ethics Committee.
- Work with Your Insurance Provider
Your case manager will work with your insurance provider to ensure that you receive all of the insurance coverage to which you are entitled. Your case manager will coordinate your health insurance benefits and obtain insurance approvals while you're in the hospital and in preparation for your discharge.
Grand View Hospital also has several programs designed to help patients who may have difficulty paying their hospital bill. Learn more about how Grand View may be able to help with your hospital bill.
- Arrange Post-Discharge Care
Your doctor decides when it is safe for you to leave the hospital. Your case manager will arrange your post-discharge care, making recommendations for your care within the medical orders provided by your physician and services covered by your insurance. If you are not going home, you will be transferred to a rehabilitation center, skilled nursing center or assisted living facility. If you are going home, your case manager can arrange for medical equipment, nursing and other health-care services in your home, if needed.
Case Management Resources
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